Last year, we at Bidrento, achieved a significant milestone by bringing onboard City of Tallinn and its extensive rental real estate portfolio. It was a bold move, and even some of our investors were skeptical.
But today, we are proud to say we proved them wrong. Not only did we onboard Tallinn City, but we did so in record time, thanks to the efforts of both teams and, of course, our product, Bidrento Property Management Software.
Here are 5 key takeaways from our experience:
1. Communication is Everything 📞💬
From the outset, we established a clear, detailed plan with milestones and exact deadlines. The real magic was in regular communication. Weekly meetings and constant contact helped us address issues, align, and reprioritize goals.
2. The Right People Make All the Difference🤝✨
As much as effective communication is critical, having the right people on the other side is equally important. We were fortunate to work with a forward-thinking team from Tallinn City. Clear roles streamlined discussions, problem-solving, and progress.
3. “Fake It Until You Make It” Doesn’t Work Here 🚫🔧
Bidrento is already an advanced system, and that was crucial for this project. Meeting the high demands of a large municipality would have been nearly impossible if we were still building our product or lacked the required functionality. Startups without a solid product-market fit may find it challenging to serve this segment. For us, it worked because Bidrento was ready, capable, and proven.
4. Onboarding Can Be Faster Than You Think ⚡🚀
If you succeed in the first three areas, onboarding doesn’t have to be a lengthy process. Despite the scale, we managed to fully onboard Tallinn City in just 6 months (to be very honest in 4 months). After 6 months, the first invoices were sent through Bidrento, including additional functionality, integration with accounting systems (like SAP), and training for hundreds of users. We often see smaller municipalities or portfolio managers struggling with implementation. If that’s you, it’s time to reach out to us - we can make it faster, easier, and of the highest quality.
5. The Need for Correct Data and Statistics Is Crucial 📊🔍
Large clients rely heavily on accurate, real-time data. Our work with Tallinn City reaffirmed the importance of accurate, real-time data in helping them make informed decisions.
Successfully onboarding numerous large customers has been a rewarding challenge that drives us to continuously innovate, improve, and adapt.
A shoutout to all other large portfolio managers still struggling with implementation - stop the struggle and talk to us. We’re here to make the process smooth, fast, and efficient. 🚀 Book a demo already today.
