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Service and Maintenance Requests Management
Did you know 31% of tenants leave their properties due to poor or slow maintenance?
Maintenance requests can become a huge source of frustration – not just for tenants but also for landlords and property managers.
To reduce tenant turnover and improve satisfaction, we strongly recommend using a tenant experience app with built-in maintenance management functionality.
Bidrento Key Benefits
Centralized dashboard for all service and maintenance tasks
Tenants submit maintenance requests via the Tenant App or Portal
Separate workspace for service providers to manage and assign tasks
automate SERVICE REQUESTS management
Streamline service tasks handling
Many landlords have standalone maintenance tools, but these solutions are typically disconnected from other systems, making them inconvenient and rarely adopted by tenants.
Having comprehensive maintenance tools in your property management software, including a tenant app, creates convenience, speeds up communication, and ensures requests are resolved efficiently, benefiting both tenants and management teams.
SERVICE REQUESTS MANAGEMENT
Handle all tenant and maintenance requests in one place
- Centralized dashboard for service tickets and tasks
- Track statuses, assign responsibilities, and communicate updates
- Improve response times and tenant satisfaction
From leaky taps to urgent repairs – Bidrento helps you stay on top of it all, efficiently and transparently.
Maintenance made easy
Forget about email and calls
- Tenants submit requests directly via the app or portal
- Track, prioritize, and assign tasks easily
- Communicate updates directly with tenants
No more missed emails or scattered task notes – all service requests are logged, categorized, and managed in one clear flow.
BUILT-IN AUTOMATED MESSAGING
Empower tenants with the Bidrento Tenant App
- Maintenance, messages, invoices, documents – all in one app
- Available on Android, iOS, and desktop
- Used in commercial real estate, built-to-rent, HMO, PRS, co-living, and student housing
Tenants can report problems instantly, chat directly to the service provider, and follow task progress – improving satisfaction and saving your team time. The app also helps boost engagement and long-term tenant retention.
DEDICATED ENVIRONMENT FOR SERVICE PROVIDERS
Let contractors manage their own work efficiently
- Separate access for service providers
- Assign tasks to service providers and track completion
- Automated email updates and messaging tools
Have all your vendors and contractors in one place. They get their own environment to view, manage, and report on tasks – while you keep full visibility over progress and performance.
REAL-TIME TASK TRACKING
Know what’s happening across all properties
- Monitor active and completed tasks at a glance
- Assign work orders internally or externally
- View maintenance statistics and history per building
Whether it’s a single fix or ongoing maintenance across multiple buildings, Bidrento helps you stay on top of every task and deadline.
Expand the capabilities by connecting your tools to Bidrento PMS to be more productive and efficient in property management
Loved by property managers, landlords and their tenants
“Bidrento is ideal for managing rental and utility costs or documents like invoices automatically.”
“Bidrento was the best decision when we were looking at Property Management Software for our fast-growing build-to-rent portfolio.”
“One important part for us was that we wanted to have an outstanding solution for our team and our tenants. This was the reason why we chose Bidrento.”
Achieve more, effortlessly with Bidrento
m² of leasable space
4320000
+
€ worth of invoices generated each month
85100000
+
maintenance tasks completed
648000
+
Leading property and tenant management software. Grow your business and stay at the forefront of innovation by using the latest solutions.
The Bidrento project aimed to streamline rental real estate management by reducing manual work, improving data use, and resolving communication issues, supported by €314,523.45 from EIS, resulting in enhanced efficiency and optimization.
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Email: info@bidrento.com
London office: 20 Bank Street, Canary Wharf, Floor 11, London, E14 4AD
Tallinn office: Pärnu mnt 105, 11312, Tallinn, Estonia